Return Policy
At Shean, your satisfaction is our top priority. If you are not completely satisfied with your purchase of our Skin Cleansing products, we are here to help.
Eligibility for Returns:
- Products must be returned within 30 days of the delivery date.
- Items must be unused, unopened, and in their original packaging to qualify for a full refund.
- If the product is damaged or defective upon arrival, please contact us immediately.
How to Return a Product:
- Contact our Customer Service team at [email protected] or call +1 (907) 468-4215 to initiate a return and receive return instructions.
- Pack the product securely in its original packaging.
- Ship the item back to us at:
1286 South 2nd Street,
Newark, OH 43055
Refund Process:
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 7-10 business days.
- Shipping costs are non-refundable, except in cases of damaged or incorrect items.
Exchanges:
If you wish to exchange a product, please contact us first so we can assist you with the process.
Questions:
For any questions regarding returns or exchanges, please reach out to our customer support team.
Thank you for shopping with Shean. We appreciate your trust and look forward to serving you again.