Frequently Asked Questions (FAQ)

1. What types of Skin Cleansing products do you offer?
We offer a variety of skin cleansing products including cleansing balms, foams, gels, milks, oils, and micellar waters to suit different skin types and needs.

2. Are your products suitable for sensitive skin?
Yes, our formulations are designed to be gentle and nourishing, suitable even for sensitive skin. However, we recommend doing a patch test before full use.

3. How can I place an order?
You can place orders directly through our website at sheanoisture.store. Simply select your products, add them to the cart, and follow the checkout process.

4. What is your shipping policy?
We ship across the United States. Shipping times and costs vary depending on your location and the shipping option selected at checkout. Please refer to our shipping information page for details.

5. Can I return or exchange a product?
Customer satisfaction is our priority. If you are not fully satisfied with your purchase, please contact us at [email protected] within 30 days for return or exchange instructions.

6. How should I store the products?
Store your skin cleansing products in a cool, dry place away from direct sunlight to maintain their effectiveness and shelf life.

7. Who can I contact for more information or support?
For any questions or assistance, please contact our customer service team at +1 (907) 468-4215 or email us at [email protected].